Bell Attendant

Highgate Hotels • New York, NY

21h • Onsite

About The Position

The Bellperson assists guests with luggage upon arrival and departure and accommodates guests during their stay in an attentive, courteous, and efficient manner. The role is at Row NYC, an iconic hotel in the heart of Manhattan’s Times Square, with 1,331 guestrooms and proximity to Broadway theaters and other New York City attractions.

Highgate is a real estate investment and hospitality management company with more than $15 billion in assets under management and a global portfolio of more than 400 hotels. It provides guidance across the property cycle and operates a diverse portfolio of lifestyle, legacy, and independent hotel brands and resorts.

Requirements

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Must have a valid driver's license for the applicable state.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to communicate effectively both verbally and in writing.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to maintain confidentiality of information.
• Maintain a warm and friendly demeanor at all times.
• Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform.
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Explain room features, including the operation of electronic devices and entertainment.
• Check and store luggage for arrivals and departures using luggage tags.
• Store, track, and deliver packages as needed.
• Assist with room changes.
• Maintain current listings of local and area attractions, special events, and activities.
• Maintain lists of local transportation guides, sports arenas, and similar resources.
• Assist the Houseperson with guest requests.
• Provide information, maps, and directions as required.
• Where applicable, answer the console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize hotel amenities.
• Attend required hotel meetings and trainings.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED