Bell Attendant

La Jolla Beach & Tennis Club, Inc. • San Diego, CA

1d • Onsite

About The Position

The Bell Attendant is the first point of contact for La Jolla Beach & Tennis Club members, apartment guests, and other visitors. The role provides professional, attentive, and friendly service, helps resolve problems promptly, and contributes to member and guest satisfaction. The Bell Attendant provides accurate directions, helps protect the properties from unauthorized entry, and follows LJBTC, Inc.’s Signature Service standards.

The position works with guests, front desk personnel, engineering, housekeeping, security, and other internal and external customers. It requires driving a company vehicle and a valid California Driver’s License. The company operates seven days a week, 24 hours a day; shifts are generally rotated when possible, and hours and shift assignments may vary according to business needs.

The position requires less than a high school education, up to one month of related experience or training, or an equivalent combination. The employee must be able to read and understand simple instructions and correspondence, write simple correspondence, communicate effectively in English, perform basic arithmetic, and use common sense to address routine problems.

The role regularly involves standing and talking or hearing; frequent walking, handling objects or controls, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasional sitting. Employees frequently lift or move up to 50 pounds and may occasionally lift up to 100 pounds. Work frequently takes place outdoors in varying weather, with occasional exposure to wet or humid conditions. Noise is usually moderate to loud.

Requirements

• Less than high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in English.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving a few concrete variables in standardized situations.
• Valid California Driver’s License and ability to drive a company vehicle.
• Ability to perform the essential duties, including frequently lifting or moving up to 50 pounds and occasionally lifting up to 100 pounds.
• Ability to meet the role’s stated physical demands, with reasonable accommodations where applicable.

Responsibilities

• Provide quality service by anticipating member and guest needs and maintaining a polite, friendly, professional demeanor.
• Give guests and members directions and instructions to area and regional attractions as needed.
• Communicate with department staff and officers using radios, voice mail, pagers, two-way radios, and radio ten codes as appropriate.
• Attend regularly scheduled department meetings.
• Record data, including unusual occurrences.
• Refer service-failure complaints to designated departments for investigation and follow-up.
• Prepare accurate shift-closing reports and follow closing procedures.
• Follow up on outstanding guest-assistance requests.
• Maintain knowledge of current room types, rate structures, features, property facilities, operating hours, and local events.
• Coordinate packages with vendors and guests.
• Maintain close, professional relationships with other departments.
• Complete reasonable requests from managers that the employee is capable of performing.
• Prepare daily, weekly, monthly, and other reports.
• Treat guests and employees with respect, dignity, and courtesy.
• Drive a company vehicle.
• Perform other duties as assigned.
• Follow safety procedures and report known or potentially dangerous workplace hazards to management.

Benefits

• Free daily meal and salad bar.
• Medical, dental, vision, and 401(k) benefits, based on employment status.
• Paid vacation, sick, and holiday time.
• Employee dining discounts, including up to six guests, at the Marine Room, The Shores Restaurant, and Club Dining.
• Property retail shop and hotel discounts.
• $500 referral bonus for referring new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed