Bell Attendant

AccorHotel•Miami Beach, FL

About The Position

The Bell Attendant, under the general guidance of the Director of Front Office, meets and greets guests and assists with transporting them and their luggage. The role includes escorting guests to their rooms, explaining room facilities, promoting hotel outlets, delivering items and messages, and providing knowledgeable information about the hotel, its services, the city, and local events. The Bell Attendant also helps ensure guest safety during travel, drives safely, maintains records of driving incidents, and keeps luggage storage areas clean and secure. The position may involve performing other related tasks as needed to provide exceptional guest service.

Requirements

Able to drive in a safe and efficient manner.
Able to keep a record of driving incidents, such as accidents or tickets.
Able to help ensure guest safety and security while traveling.
Provide courteous, timely, professional, and attentive guest service.

Responsibilities

Greet arriving guests and retrieve their luggage.
Escort guests to their rooms, explain room facilities, and promote the hotel’s restaurant, bar, and spa.
Deliver luggage, messages, faxes, packages, and other requested items to guests.
Transport departing guests’ luggage from their rooms to the lobby and confirm all luggage has been accounted for.
Store luggage safely according to prescribed procedures and keep the luggage storage area clean and tidy.
Provide guests with information about the hotel, its services, the city, and local happenings.
Stay informed about functions taking place in the hotel.
Drive safely and efficiently, and maintain a record of driving incidents such as accidents or tickets.
Ensure guests’ safety and security while traveling.
Provide gracious, attentive, and friendly service.
Perform other reasonable duties and related tasks as assigned to support exceptional guest service.