Bell/Door Attendant (Substitute)

Resorts World Las Vegas•New York, NY

11d•$19 - $22•Onsite

About The Position

The Bell/Door Attendant assists hotel guests with luggage delivery and retrieval in a courteous, timely, and professional manner and helps operate the hotel lobby areas and entrance efficiently. The role also provides information about hotel facilities, directions, guest services, and room amenities. The position requires guest-focused service, attention to detail, effective communication, teamwork, and the ability to work varying schedules in a hospitality and entertainment environment.

Requirements

Must be at least 18 years old.
High school diploma, GED, or equivalent experience.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
Good communication skills.
Attention to detail and organizational skills.
Ability to function in a noisy, hectic, and crowded environment.
Ability to handle numerous duties simultaneously.
Flexibility to work varying schedules.
Willingness to work as a team member.
Ability to read, analyze, and interpret documents such as policy and procedure manuals.
Ability to respond to common inquiries from team members or guests.
Fluency in English.
Ability to write detailed instructions and correspondence and present information effectively in one-on-one and small-group settings.
Ability to compute complex mathematical calculations and apply mathematical concepts to practical situations.
Ability to decipher reports and maintain reports upon request, with strong decision-making and problem-solving skills.
Ability to work well under pressure and meet deadlines.
Ability to talk or hear, stand, walk, sit, and use hands to handle or feel objects, tools, or controls; occasional reaching, climbing or balancing, and stooping, stretching, bending, kneeling, crouching, or crawling.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
Moderate physical ability, including lifting or maneuvering at least 60 pounds and prolonged standing during the shift.

Nice To Haves

Prior experience in guest service is preferred.

Responsibilities

Uphold and comply with hotel standards.
Assist arriving and departing guests with proper luggage handling.
Provide guests and patrons with information about hotel facilities and directions.
Welcome guests appropriately and refer to guests by surname.
Deliver guests’ packages, faxes, extra keys, and amenities.
Deliver luggage to guest rooms and escort guests to their rooms, showing them room amenities.
Store and tag luggage as requested by guests.
Facilitate changes between guestrooms.
Follow the steps for handling complaints.
Ensure luggage and the front door are not left unattended.
Perform other tasks as assigned.