Substitute Bell Person

Highgate Hotels•New York, NY

2d•Onsite

About The Position

The Bellperson assists guests with luggage upon arrival and departure and accommodates guests during their stay in an attentive, courteous, and efficient manner. The role includes handling and delivering luggage, packages, messages, and other items; escorting guests to rooms and explaining hotel services and room features; and providing information about local attractions, events, and transportation. The position also supports guest requests and front desk operations as needed.

Requirements

High school diploma or equivalent required.
Valid driver's license for the applicable state, if applicable.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Ability to communicate effectively both verbally and in writing.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to maintain confidentiality of information.

Nice To Haves

Experience in a hotel or related field preferred.

Responsibilities

Load and unload luggage carts.
Organize and deliver luggage for tour groups.
Escort guests to their rooms and familiarize them with hotel services.
Inspect guest rooms to ensure they are in order and supplies are adequate.
Explain room features, including the operation of electronic devices and entertainment.
Check and store luggage for arrivals and departures using luggage tags.
Store, track, and deliver packages as needed.
Deliver messages to meeting rooms.
Deliver flowers, laundry, packages, and other amenities to guestrooms.
Assist with room changes.
Maintain current listings of local and area attractions, special events, and activities.
Maintain lists of local transportation guides, churches, sports arenas, and similar destinations.
Assist the Houseperson with guest requests.
Ensure the lobby reader board is correct.
Provide information, maps, and directions as required.
Where applicable, answer the console to assist front desk agents.
Show guestrooms and suites as needed and emphasize the hotel’s amenities.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law