Banquet House Attendant Supervisor-Full Time - The Langham, Chicago
About The Position
The Banquet House Attendant Supervisor serves as an ambassador for the hotel’s banquet facilities and is well versed in banquet operations. The role works alongside colleagues and maintains a presence in banquet spaces, engaging guests to build repeat, long-term client relationships while providing customized service. The supervisor maintains service standards and quality checks to support the hotel’s Forbes 5-Star Rating. This position assists with training, developing, and evaluating banquet house attendants; supports sanitation and safety standards; oversees event setup and breakdown; and coordinates with guests, management, colleagues, and other departments. It helps ensure banquet rooms, equipment, storage, and related public areas are clean, properly maintained, and configured according to Banquet and Event Orders. The role requires working early mornings and/or late nights, including weekends, and involves substantial standing and physical activity.
Requirements
- At least two years of previous Banquet House Attendant experience.
- High school diploma required; equivalent combinations of education, training, or experience may provide the required knowledge, skills, and abilities.
- Positive, flexible, self-motivated, and energetic personality.
- Strong analytical, organizational, and problem-solving skills.
- Thorough knowledge of Food and Beverage outlet operations, including supervisory aspects, service techniques, and guest interaction.
- Excellent written and verbal communication skills.
- Ability to work early mornings and/or late nights, and weekends.
- Ability to use patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve problems.
- Ability to work under pressure and handle stressful situations during busy periods.
- Basset and Food Handlers License.
Nice To Haves
- Prior luxury hospitality experience preferred.
- CPR certification and/or First Aid training preferred.
Responsibilities
- Assist with training, development, and evaluation of Banquet House Attendant colleagues to ensure Forbes standards are met.
- Help colleagues comply with sanitation and safety standards for guests and team members.
- Inspect banquet room equipment, confirm it is in working order, and report issues to management and property operations for corrective action.
- Oversee the setup and breakdown of banquet functions.
- Provide exceptional hospitality to guests and coworkers in accordance with Forbes standards.
- Maintain and improve the guest experience, making changes as needed to keep up with competition.
- Communicate daily with Food and Beverage management and maintain communication among guests, management, and colleagues.
- Report for duty as scheduled by the direct supervisor according to operating hours.
- Coordinate special customer requirements with other departments and outside sources as needed.
- Help maintain the Banquet and Event Order (BEO) book and attend BEO meetings with Sales, Banquet, and Food and Beverage staff to understand upcoming events.
- Set up banquet rooms according to BEO specifications, including pads, pens, glasses, and water pitchers.
- Maintain cleanliness of banquet rooms, equipment, storage closets, function rooms, and related public areas.
- Complete the weekly storeroom list and ensure guests have required boxes and supplies.
- Store banquet furniture and equipment after events and maintain department equipment, storage, and work areas.
- Report equipment in need of repair or replacement.
- Assist guests with their needs, including last-minute room changes.
- Practice Langham Hotel service standards.
- Contribute as a positive team player and help complete larger tasks.
- Provide feedback on employee performance to the employee and department manager.
Benefits
- Vacation pay and sick/personal time in accordance with Chicago Paid Leave and Paid Sick Leave Law.
- Paid holidays.
- Medical, dental, and vision insurance for the employee and family, with partial premiums paid by the employee.
- Basic life insurance, AD&D, and short-term disability paid by the company.
- Optional long-term disability, additional life insurance, child life, spouse life, pet insurance, ID theft protection, prepaid legal, critical illness, hospital care, and accidental injury supplemental plans.
- 401(k) plan with Roth option and employer match.
- Free meals while on duty.
- Uniforms and uniform cleaning for applicable positions.
- Free and discounted hotel stays.
- Discounted parking.
- Company-paid Guidance Resources benefit for personal counseling.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
