Banquet Manager - The Langham, Chicago
About The Position
The Banquet Manager coordinates banquet department activities to deliver quality products and services, achieve high guest satisfaction, and maintain Langham Hospitality Group brand and Forbes standards. The role finalizes food, beverage, and meeting-room setup requirements; maintains customer contact during functions; communicates with culinary, banquet, and catering teams; and ensures event files and programs are finalized. The manager inspects operations three times per shift, trains colleagues on serving and setup equipment, and may cover managerial or line-employee duties when needed. The position also promotes energy conservation, sustainability programs, accident prevention, and consistently high guest service.
Requirements
- Previous experience as a manager in a high-volume upscale or luxury operation.
- Thorough knowledge of food and beverage outlet operations, including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in mathematics and equations using percentages.
- Ability to walk, stand, or bend continuously to perform essential job functions.
- Ability to communicate in English, orally and in writing, with guests and associates.
- Ability to use patience, tact, and diplomacy to defuse anger and collect accurate information to resolve problems.
- Ability to work under pressure and handle stressful situations during busy periods.
- Education, training, or experience equivalent to high school graduation that provides the required knowledge, skills, and abilities.
- Ability to obtain any government-required licenses or certificates.
Nice To Haves
- College degree preferred.
Responsibilities
- Finalize food, beverage, and meeting-room setup requirements.
- Know and follow catering standard operating procedures.
- Complete assigned projects promptly and accurately.
- Establish and maintain customer contact at all functions.
- Communicate with the executive and banquet chef, banquet staff, catering service managers, and catering staff.
- Recommend and identify new ideas, methods, and markets.
- Promote energy conservation and sustainability programs and achieve accident-prevention goals.
- Trace files to ensure proper finalization of programs.
- Inspect operations three times each shift.
- Conduct training classes for new serving and setup equipment.
- Perform managerial duties when necessary to maintain property management coverage.
- Perform line-employee duties as needed during high-volume and emergency situations.
- Report for duty as scheduled by the direct supervisor according to operating hours.
- Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
- Know, train, reinforce, and ensure proper execution of Forbes service standards.
- Perform other duties assigned by the direct supervisor.
Benefits
- Vacation pay and sick/personal time in accordance with Chicago Paid Leave and Paid Sick Leave Law.
- Paid holidays.
- Medical, dental, and vision insurance for the employee and family, with partial premiums paid by the employee.
- Company-paid basic life insurance, AD&D, and short-term disability.
- Long-term disability, additional life insurance, child life, spouse life, pet insurance, ID theft protection coverage, prepaid legal, critical illness, hospital care, and accidental injury supplemental plans available for purchase.
- 401(k) plan with Roth option and employer match.
- Free meals while on duty.
- Uniforms and uniform cleaning for applicable positions.
- Free and discounted hotel stays.
- Discounted parking.
- Company-paid Guidance Resources benefit for personal counseling.
- Banquet incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
