Overnight Bell/Door Attendant-Part Time - The Langham, Chicago

Langham Hospitality Group • United States,

9d • $18 - $22 • Onsite

About The Position

The Overnight Bell/Door Attendant provides professional and courteous service to hotel guests and clients. The role involves sharing accurate information about the hotel, Chicago, and the surrounding area; escorting arriving and departing guests to and from their accommodations; and transporting their luggage. The attendant also maintains accessible loading areas at the main entrance, assists guests with hotel facilities and local directions, and communicates parking procedures and costs.

The position requires working both indoors and outdoors in changing weather conditions and regularly handling luggage and packages. High school graduation or equivalent is preferred, and two years of previous customer service experience is required.

Requirements

• Two years of previous customer service experience required.
• High school graduate or equivalent preferred.
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice.
• Ability to communicate effectively in English to read luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
• Ability to work indoors and outdoors in changing temperatures depending on weather.
• Ability to push, pull, or lift 50 pounds or more; frequent standing, bending, walking, kneeling, crouching, and stooping.

Responsibilities

• Maintain driveway traffic flow and keep the main hotel entrance accessible, with space for passenger and luggage loading and unloading.
• Retrieve guest items from cars, buses, vans, and carts; load luggage and packages onto a bell cart and transport them through the hotel to designated rooms.
• Navigate bell carts through public areas, guest room corridors, and elevators.
• Escort guests to their accommodations, inspect rooms visually, and promptly telephone housekeeping about deficiencies or guest requests.
• Point out room features and the room directory to guests.
• Direct guests through the hotel and provide assistance and directions to restaurants, Chuan Spa, and other guest or client facilities.
• Listen and respond to guest inquiries in a positive, clear speaking voice; provide accurate information about outlet hours, function rooms, hotel services, and local attractions.
• Communicate guest parking procedures and applicable costs to arriving guests and clients.
• Use English to read luggage tags and claim checks and write names and numbers on claim checks and rooming lists.

Benefits

• Vacation pay and sick/personal time in accordance with Chicago Paid Leave and Paid Sick Leave Law.
• 401(k) plan with Roth option; employer match up to 4% after one year of employment.
• Pet insurance, ID theft protection coverage, and prepaid legal services available for purchase.
• Free meals while on duty.
• Uniforms and uniform cleaning for applicable positions.
• Free and discounted hotel stays.
• Discounted parking.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED