Bell Attendant - The Sanctuary
About The Position
The Bell Attendant helps shape guests’ evaluations of the hotel and its services by providing friendly, professional assistance. The role requires an extensive knowledge of hotel operational policies and procedures so the attendant can respond to guests’ resort-service and information needs. The attendant transports luggage to and from guest rooms, facilitates guest traffic in the lobby, opens doors, and delivers time-sensitive materials such as overnight packages, guest-room amenities, and shoe shines. The position also involves upholding the resort’s core values and policies and procedures, and performing other duties as assigned. The job is on site and requires standing for most or all of an eight-hour shift, as well as lifting and carrying luggage.
Requirements
- High school diploma.
- Ability to remain calm in stressful or hurried environments.
- Ability to handle confidential information.
- Ability to work independently and as part of a team.
- Good to excellent written and verbal communication skills in English.
- Must pass a background check.
- Ability to lift and carry up to 50 pounds over medium to long distances.
- Physical ability to transport luggage during an eight-hour shift and remain standing for most or all of the shift, reaching, bending, and stooping as needed.
- Must be able to work on site.
Nice To Haves
- Previous guest-service experience in a luxury hotel or resort setting is appreciated but not essential.
Responsibilities
- Provide friendly and professional service to guests.
- Maintain extensive knowledge of hotel operational policies and procedures and provide guests with resort-service information.
- Transport luggage to and from guest rooms.
- Facilitate guest traffic in the lobby and open doors.
- Deliver time-sensitive materials, including overnight packages, guest-room amenities, and shoe shines.
- Uphold the resort’s core values, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Exclusive discounts at the hotel and villas, five golf courses, spa, restaurants, recreation, and retail shops.
- Employee meal program.
- Employee trainings and appreciation events throughout the year.
- Recognition awards and incentive events.
- Peer-to-peer recognition.
- Leadership and career development.
- Bi-annual wellness fair.
- Free parking.
- Medical, dental, vision, short-term disability, long-term disability, life insurance, and vacation pay for full-time employees after 60 days of employment.
- 401(k) available after 30 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
