Bell Attendant [YR]

SongTeller Hotel • Nashville, TN

1d • Onsite

About The Position

Herschend is hiring a welcoming Bell Attendant for Dolly Parton’s SongTeller Hotel in downtown Nashville. The hotel features 245 rooms, two food and beverage entertainment venues, a market, and Dolly Parton’s Museum. The role helps shape the hotel’s arrival and departure experience, delivering personalized, authentic, and memorable hospitality in keeping with the SongTeller brand and its Dolly-inspired charm.

The Bell Attendant greets and assists guests, handles luggage, supports transportation and valet coordination, shares knowledgeable recommendations about Nashville and the hotel, and helps ensure lobby and entry areas remain polished and inviting. The position works with hotel colleagues and daily arrival, departure, and VIP reports to support personalized service, while protecting guest privacy and maintaining safety, security, and confidentiality. The role also represents the hotel at industry and community events and uses Microsoft Office, HotSoS, and other hotel systems.

The successful candidate brings a guest-focused, team-oriented approach, strong communication and organizational skills, and the ability to maintain composure and luxury service standards during busy or difficult situations. Previous bell services, valet, or guest services experience is required. The position requires the physical ability to lift and transport luggage and flexibility to work evenings, weekends, and holidays as needed.

Requirements

• Previous experience in bell services, valet, or guest services.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to lead a team and maintain high service standards.
• Ability to handle stressful or difficult situations calmly and efficiently while maintaining service standards.
• High integrity and ability to handle sensitive information confidentially.
• Team-oriented mindset and willingness to support colleagues across departments.
• Professional appearance and demeanor aligned with luxury boutique standards.
• Ability to lift, push, or pull 25–50 pounds and to lift and transport luggage or guest items.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Leadership experience.
• Knowledge of Nashville’s culture, dining, and entertainment scene.
• Knowledge of local attractions and transportation options.
• A successful track record of accomplishment and growth in hospitality operations, with proven experience leading multi-departmental hotel operations.

Responsibilities

• Deliver a warm, genuine, and memorable welcome to every guest, reflecting Southern hospitality and the hotel’s Dolly-inspired charm.
• Greet guests, assist with luggage, and escort them while engaging in personable interactions.
• Coordinate luggage handling, storage, and delivery efficiently and carefully.
• Act as a point of contact for transportation, valet coordination, and guest assistance.
• Provide knowledgeable recommendations about the hotel and local area, including Nashville’s music and culture.
• Anticipate guest needs and create memorable first and last impressions.
• Manage high-volume arrival periods with organization, composure, and positivity.
• Keep lobby, entry, and other guest-facing areas clean, organized, polished, and welcoming.
• Represent the hotel with professionalism, personality, joy, and showmanship.
• Collaborate on daily arrival, departure, and VIP reports to support planning and personalized service.
• Uphold luxury service standards and the brand voice, making each interaction personal.
• Protect guest privacy and maintain safety, security, and confidentiality.
• Maintain professional appearance, posture, uniform, and demeanor; follow rules for personal devices, food, beverages, and other items in guest-facing spaces.
• Collaborate with hotel team members to provide service across departments.
• Handle difficult situations calmly while maintaining the hotel’s HEARTSPITALITY approach.
• Represent the hotel professionally at industry and community events.
• Use Microsoft Office, HotSoS, and other hotel systems to support performance and operational transparency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed