Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•Kensington, MD

7h•$22 - $24•Onsite

About The Position

Greenbrook Mental Wellness Centers is hiring a patient-focused Behavioral Health Technician to deliver TMS and esketamine therapies in outpatient centers. The position primarily covers the Kensington center but requires travel to all area centers, potentially with limited notice, using reliable personal transportation. The technician receives specialized training and certification in TMS and esketamine therapy and works with patients and a collaborative care team. This is a full-time, Monday–Friday role with eight-hour shifts scheduled between 7 a.m. and 7 p.m. Consistent availability during those hours is required, although exact shift times may vary. Pay starts at $22–$24 per hour, commensurate with education and experience. The role includes delivering treatments according to provider protocols; supporting patients throughout treatment; completing clinical documentation and administrative tasks; maintaining equipment, medication, and supplies; and following company and healthcare compliance requirements. Applicants must be authorized to work for any U.S. employer; visa or work-authorization sponsorship is not available.

Requirements

High school diploma.
Stable and consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and technical aptitude to learn systems such as EMRs/EHRs and CRMs.
Strong written and verbal communication skills.
Reliable personal transportation for travel between regional centers.
Valid driver's license.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to safely assist patients with mobility and minimize fall risks.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
Availability for full-time Monday–Friday eight-hour shifts scheduled between 7 a.m. and 7 p.m., with variable exact shift times.
Authorization to work for any employer in the United States; the company does not provide employment visa or work-authorization sponsorship.

Nice To Haves

Bachelor's degree, associate degree, or equivalent clinical certification combined with at least one year of work experience.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, monitoring, blood pressure checks, and REMS forms.
Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales to track patient progress.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document treatment sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows.
Keep equipment, medication, and supplies stocked, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and handle medical records and charting.
Keep training and certifications current and follow compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Travel to regional centers as operational needs dictate.
Perform other related duties as assigned.

Benefits

401(k) savings and investment plan with company contribution.
Paid time off, including vacation and personal time for non-exempt salaried employees; full-time exempt employees are eligible for Flex-PTO.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Paid sick leave where applicable and required by state law.
Specialized training and certification in TMS and esketamine therapy.