Behavioral Health Technician (Greenbrook)
About The Position
Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to support patients receiving TMS and esketamine therapies at its outpatient centers. The role is primarily based in Fairfax, Virginia, and may require travel to other centers as operational needs arise. The technician provides empathetic, supportive patient care, follows clinical guidelines, monitors patient responses, records psychiatric rating scales, and responds to patient discomfort. The role also supports accurate electronic health records, patient scheduling and flow, financial procedures, and insurance and billing processes as needed. This is a full-time position with Monday-through-Friday, eight-hour shifts scheduled between 7 a.m. and 7 p.m. Exact shift times may vary, and consistent availability during that window is required. Greenbrook provides specialized training and certification in TMS and esketamine therapy. Reliable personal transportation is required to travel between centers.
Requirements
- High school diploma, associate's degree, or equivalent clinical certification, combined with substantial relevant work experience, preferably in patient- or customer-facing roles.
- Stable and consistent work history.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Strong written and verbal communication skills.
- Ability and willingness to travel between clinic locations as needed.
- Ability to stand for extended periods.
- Reliable personal transportation to travel between centers.
- Basic Life Support (BLS) certification; the certification is provided.
Nice To Haves
- Bachelor's degree in Psychology, Social Work, or a related Human Services field.
- At least the equivalent of one year of healthcare work or internship experience.
- Experience with AdvancedMD and SalesForce.
- Ability to take ownership, adapt flexibly, take initiative, find solutions, and communicate confidently with physicians and patients.
- Strong patient focus, integrity, work ethic, and effective communication.
- Meticulous organization and accuracy in high-workload, fast-paced environments.
Responsibilities
- Administer TMS and esketamine treatments in accordance with clinical guidelines.
- Monitor patient responses to treatment and proactively address patient discomfort.
- Administer and record psychiatric rating scales.
- Provide empathetic and supportive patient care.
- Maintain accurate electronic health records.
- Manage patient scheduling, check-in, check-out, and financial procedures.
- Assist with insurance and billing processes as needed.
- Travel between clinic locations as needed to meet business and operational needs.
Benefits
- 401(k) savings and investment plan with company contribution/match.
- Paid time off, including vacation and personal time for non-exempt salaried employees; full-time exempt employees are eligible for Flex-PTO.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Optional supplemental medical insurance.
- Health savings and flexible spending accounts.
- Company-paid life insurance and additional voluntary life insurance.
- Company-paid short-term and long-term disability insurance.
- Paid sick leave where applicable and required by state law.
- Specialized training and certification in TMS and esketamine therapy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
