Behavioral Health Technician (Greenbrook)
About The Position
Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician for its Greensboro, North Carolina outpatient center. The role supports patients receiving transcranial magnetic stimulation (TMS) and esketamine therapies. The technician administers treatments according to clinical guidelines, monitors patient responses, administers and records psychiatric rating scales, and addresses patient discomfort. The position also involves maintaining accurate electronic health records, supporting patients throughout their visits, handling scheduling and check-in/check-out, assisting with financial procedures, and helping with insurance and billing processes as needed. The role primarily covers the Greensboro center, but travel to other centers in the region on short notice is mandatory to provide coverage. Reliable personal transportation is required. The position is full-time, Monday through Friday, with eight-hour shifts scheduled between 7 a.m. and 7 p.m. Specialized training and certification in TMS and esketamine therapy are provided.
Requirements
- High school diploma, associate degree, or equivalent clinical certification, combined with significant relevant experience in fast-paced patient-care or customer-care/service roles.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Strong written and verbal communication skills.
- Ability to travel to all centers throughout the region.
- Reliable personal transportation capable of supporting travel between work sites.
- Ability to stand for extended periods.
- Basic Life Support (BLS) certification; the posting states that certification is provided.
- Applicants must be authorized to work for any employer in the United States; the company cannot sponsor or assume responsibility for employment visa or work authorization.
Nice To Haves
- Bachelor's degree in Psychology, Social Work, or a related Human Services field.
- At least the equivalent of one year of healthcare work or internship experience.
- Experience with AdvancedMD and Salesforce electronic health record systems.
Responsibilities
- Administer TMS and esketamine treatments in accordance with clinical guidelines.
- Monitor and document patient responses to treatment.
- Administer and record psychiatric rating scales.
- Proactively address patient discomfort and provide empathetic, supportive care.
- Maintain accurate electronic health records.
- Manage patient scheduling, check-in, check-out, and financial procedures.
- Assist with insurance and billing processes as needed.
- Travel to area centers on short notice to provide operational coverage.
Benefits
- 401(k) savings and investment plan with company contribution.
- Paid time off, including vacation and personal time for non-exempt salaried employees; Flex-PTO for full-time exempt employees.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Optional supplemental medical insurance.
- Health savings and flexible spending accounts.
- Company-paid life insurance and additional voluntary life insurance.
- Company-paid short-term and long-term disability insurance.
- Paid sick leave where required by state law.
- Specialized training and certification in TMS and esketamine therapy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
