Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•Chapel Hill, NC

6h•$22 - $24•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to deliver TMS and esketamine therapies in outpatient centers, primarily covering the Chapel Hill center. This full-time regional role requires travel to any area center, potentially with limited notice, and reliable personal transportation to move between sites. Monday–Friday shifts are eight hours and scheduled within 7 a.m.–7 p.m.; consistent availability during those hours is required, though exact shift times may vary. The technician delivers treatments according to provider protocols, supports patients throughout care, and performs associated clinical, administrative, documentation, and supply-management duties. Greenbrook provides specialized training and certification in TMS and esketamine therapy. Applicants must be authorized to work for any U.S. employer; visa or work-authorization sponsorship is not available.

Requirements

High school diploma and stable, consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and aptitude for learning systems such as EMR/EHRs and CRMs.
Strong written and verbal communication skills.
Reliable personal transportation capable of facilitating travel between regional centers, including with limited notice.
Valid driver's license.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to safely assist patients with mobility and minimize fall risks.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
Applicants must be authorized to work for any employer in the United States; the employer cannot sponsor or assume responsibility for employment visa/work authorization.

Nice To Haves

Bachelor's degree, associate degree, or equivalent clinical certification, combined with at least one year of work experience.
Proactive collaboration, ownership, flexibility, initiative, problem-solving, and confident communication with physicians and patients.
Patient-centered approach, strong integrity and work ethic, and effective communication.
Meticulous attention to detail, organization, and accuracy in high-workload, fast-paced environments.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, monitoring, blood pressure checks, and REMS forms.
Collect Spravato informed consent forms and administer PHQ-9 and QIDS-SR16 rating scales to track patient progress.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits, manage checkout and co-pays, provide discharge instructions, and support insurance and billing workflows.
Maintain stocks of equipment, medication, and supplies, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and manage medical records and charting.
Keep training and certifications current and comply with company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Travel to centers throughout the region as operational needs dictate.
Perform other related duties as assigned.

Benefits

Competitive pay starting at $22–$24 per hour, commensurate with education and experience.
401(k) savings and investment plan with company contribution.
Paid time off, including vacation and personal time for non-exempt salaried employees; Flex-PTO for eligible full-time exempt employees; and paid sick leave where required by state law.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Specialized training and certification in TMS and esketamine therapy.