Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•Houston, TX

9h•$22 - $24•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to deliver TMS and esketamine therapies in outpatient centers. The position primarily covers the River Oaks center and requires travel to other area centers, potentially with limited notice, to provide coverage. Reliable personal transportation and a valid driver’s license are required. This is a full-time, Monday–Friday role with eight-hour shifts scheduled between 7 a.m. and 7 p.m.; availability throughout those hours is required, though exact shift times may vary. Starting pay is $22–$24 per hour, commensurate with education and experience. Specialized training and certification in TMS and esketamine therapy are provided. The technician delivers treatments according to provider protocols, monitors patients, completes required documentation, supports clinic operations, and helps maintain equipment and supplies. The role involves frequent standing and movement, patient assistance, and use of clinical and office equipment. Applicants must be authorized to work for any employer in the United States; visa or work-authorization sponsorship is unavailable.

Requirements

High school diploma and stable, consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and the technical aptitude to learn systems such as EMR/EHRs and CRMs.
Strong written and verbal communication skills.
Reliable personal transportation capable of travel between regional centers as operational needs dictate.
Valid driver’s license.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to safely assist patients with mobility and minimize fall risks.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
Ability to walk, bend, stand, or stoop for 90% of the time and sit for 10%.
Ability to lift, push, pull, or move up to 50 pounds.
Availability for Monday–Friday, eight-hour shifts scheduled between 7 a.m. and 7 p.m., with consistent availability during those hours.
Authorization to work for any employer in the United States; the company cannot sponsor or assume responsibility for employment visa or work authorization.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent clinical certification, combined with at least one year of work experience.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, monitoring, blood pressure checks, and REMS forms.
Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document treatment sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits; handle checkout and co-pays; share discharge instructions; and support insurance and billing workflows.
Maintain stocks of equipment, medication, and supplies, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and manage medical records and charting.
Keep training and certifications current and follow company policies and applicable compliance requirements, including OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Travel to regional centers as needed to provide coverage.
Perform other related duties as assigned.

Benefits

401(k) savings and investment plan with company contribution/match.
Paid time off, with vacation and personal time accrual for non-exempt salaried employees and Flex-PTO for full-time exempt employees.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Paid sick leave where applicable and required by state law.
Specialized training and certification in TMS and esketamine therapy.