Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•Raleigh, NC

7h•$22 - $24•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to deliver TMS and esketamine therapies in outpatient centers. The role floats between centers in the Cary area and requires regional travel to provide coverage, potentially with limited notice. Reliable personal transportation and a valid driver's license are required. This is a full-time, Monday-Friday role with 8-hour shifts scheduled between 7 a.m. and 7 p.m. Exact shift times may vary, and the employee must be consistently available during that window. The technician receives specialized training in TMS and esketamine therapy and works with patients and a collaborative care team.

Requirements

High school diploma and stable, consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and the technical aptitude to learn systems such as EMRs/EHRs and CRMs.
Strong written and verbal communication skills.
Ability to travel to centers throughout the region, including between sites as operational needs dictate, with reliable personal transportation.
Valid driver's license.
Ability to safely assist patients with mobility and minimize fall risks.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to perform walking, bending, standing, or stooping for 90% of the time and sitting for 10% of the time.
Ability to lift, push, pull, or move up to 50 pounds.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.

Nice To Haves

Bachelor's degree, associate degree, or equivalent clinical certification, together with at least one year of work experience.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, monitoring, blood pressure checks, and completion of REMS forms.
Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales to track patient progress.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document treatment sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits; handle checkout and co-pays; provide discharge instructions; and support insurance and billing workflows.
Maintain stocks of equipment, medication, and supplies, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and manage medical records and charting.
Keep training and certifications current and comply with company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Perform other related duties as assigned.

Benefits

401(k) savings and investment plan with company contribution/match.
Paid time off, including vacation and personal time for non-exempt salaried employees; full-time exempt employees are eligible for Flex-PTO.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Paid sick leave where applicable and required by state law.
Specialized training and certification in TMS and esketamine therapy.