PRN Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•Columbia, SC

10d•$22 - $24•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused technician to provide TMS and esketamine treatments in outpatient centers, primarily covering the Cary center. This PRN role requires travel to other regional centers, potentially with limited notice, and reliable personal transportation. The position offers specialized training and certification in TMS and esketamine therapy and involves supporting patients throughout treatment, maintaining accurate documentation, and assisting with center operations and patient services.

Requirements

High school diploma and stable, consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and technical aptitude to quickly learn systems such as EMR/EHRs and CRMs.
Strong written and verbal communication skills.
Reliable personal transportation to travel between regional centers as operational needs dictate.
Valid driver's license.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to safely assist patients with mobility and minimize fall risks.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
Ability to walk, bend, stand, or stoop for 90% of the time and sit for 10% of the time.
Ability to lift, push, pull, or move up to 50 pounds.
Applicants must be authorized to work for any employer in the United States; the employer cannot sponsor or assume responsibility for employment visa or work authorization.

Nice To Haves

Bachelor's degree, associate's degree, or equivalent clinical certification, combined with at least one year of work experience.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, monitoring, blood pressure checks, and completion of REMS forms.
Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document treatment sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits, handle checkout and co-pays, provide discharge instructions, and support insurance and billing workflows.
Maintain supplies of equipment, medication, and other supplies, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and manage medical records and charting.
Keep training and certifications current and comply with company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Perform other related duties as assigned.

Benefits

401(k) savings and investment plan with company contribution.
Paid time off, including vacation and personal time for eligible non-exempt salaried employees; Flex-PTO for eligible full-time exempt employees.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Paid sick leave where applicable and required by state law.
Specialized training and certification in TMS and esketamine therapy.