Behavioral Health Technician (Greenbrook)

Neuronetics, Inc. • Annapolis, MD

6d • $22 - $24 • Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to provide TMS and esketamine therapies in outpatient centers, primarily covering the Annapolis center and traveling to other area centers as needed. The role requires consistent availability Monday through Friday for eight-hour shifts scheduled between 7 a.m. and 7 p.m.; exact shift times may vary, and travel may be required with limited notice. Reliable personal transportation is required.

The technician delivers treatments according to provider protocols, supports patients throughout their visits, documents care, and assists with administrative and clinic operations. Greenbrook provides specialized training and certification in TMS and esketamine therapy. Compensation starts at $22–$24 per hour, commensurate with education and experience. Applicants must be authorized to work for any U.S. employer; the company cannot sponsor or assume responsibility for employment visa or work authorization. Greenbrook is an equal opportunity employer committed to diversity, inclusion, and providing equal employment opportunities to individuals with disabilities and protected veterans.

Requirements

• High school diploma.
• Stable and consistent work experience in fast-paced patient-care or customer-care/service roles.
• Proficiency in Microsoft Office Suite and aptitude to quickly learn systems such as EMR/EHRs and CRMs.
• Strong written and verbal communication skills.
• Ability to travel to all centers throughout the region, including potentially with limited notice.
• Reliable personal transportation capable of travel between sites as operational needs dictate.
• Valid driver's license.
• Ability to stand for extended periods and operate clinical and standard office equipment.
• Ability to safely assist patients with mobility and minimize fall risks.
• Ability to meet the stated physical demands, including walking, bending, standing, or stooping for 90% of the time; sitting for 10%; and lifting, pushing, pulling, or moving up to 50 pounds.
• Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
• Authorization to work for any employer in the United States.

Nice To Haves

• Bachelor's degree, associate degree, or equivalent clinical certification combined with at least one year of work experience.

Responsibilities

• Deliver TMS or esketamine treatment according to provider protocols, including setting up devices, monitoring treatment, conducting required blood pressure checks, and completing REMS forms.
• Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales.
• Address patient discomfort during treatment using manufacturer guidance and provider orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns or incidents to management or providers.
• Schedule visits; handle checkout and co-pays; share discharge instructions; and support insurance and billing workflows.
• Keep equipment, medication, and supplies stocked, and properly dispose of used devices and unused medication.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and handle medical records and charting.
• Keep training and certifications current and comply with company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
• Travel to regional centers to provide coverage as operational needs dictate.
• Perform other related duties as assigned.

Benefits

• 401(k) savings and investment plan with company contribution/match.
• Paid time off, including vacation and personal time for non-exempt salaried employees, Flex-PTO for eligible full-time exempt employees, and paid sick leave if applicable and required by state law.
• Health insurance and optional supplemental medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings and flexible spending accounts.
• Company-paid life insurance and additional voluntary life insurance.
• Company-paid short-term and long-term disability insurance.
• Specialized training and certification in TMS and esketamine therapy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED