Behavioral Health Technician-St. Louis (Greenbrook)

Neuronetics, Inc.•Chesterfield, MO

10d•$22 - $24•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to provide TMS and esketamine therapies at outpatient centers in the St. Louis area. This is a full-time regional position that floats among area centers and requires reliable personal transportation for travel between sites. The schedule is Monday through Friday, with varying eight-hour shifts scheduled between 7 a.m. and 7 p.m.; consistent availability during those hours is required. The technician receives specialized training and certification in TMS and esketamine therapy and works with a team focused on patient care.

Requirements

High school diploma.
Stable and consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and the technical aptitude to learn systems such as EMRs/EHRs and CRMs.
Strong written and verbal communication skills.
Reliable personal transportation capable of facilitating travel between regional centers.
Valid driver's license.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to safely assist patients with mobility and minimize fall risks.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
Ability to walk, bend, stand, or stoop for 90% of the work and sit for 10%.
Ability to lift, push, pull, or move up to 50 pounds.
Applicants must be authorized to work for any employer in the United States; visa or work-authorization sponsorship is not available.

Nice To Haves

Bachelor's degree, associate degree, or equivalent clinical certification combined with at least one year of work experience.
Experience in patient care or customer service in fast-paced environments.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, patient monitoring, blood pressure checks, and required REMS forms.
Collect Spravato Informed Consent forms and administer rating scales, including PHQ-9 and QIDS-SR16.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document treatment sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits; handle checkout and co-pays; provide discharge instructions; and support insurance and billing workflows.
Maintain stocks of equipment, medication, and supplies, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and handle medical records and charting.
Keep training and certifications current and comply with company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Travel to centers throughout the region as operational needs require.
Perform other related duties as assigned.

Benefits

401(k) savings and investment plan with company contribution.
Paid time off, including vacation and personal time for eligible non-exempt salaried employees; Flex-PTO for eligible full-time exempt employees.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Paid sick leave where applicable and required by state law.
Specialized training and certification in TMS and esketamine therapy.