Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•San Diego, CA

6d•$22 - $25•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a patient-focused Behavioral Health Technician to deliver TMS and esketamine therapies in outpatient centers. The role is primarily based at the Mission Valley center, with travel to other regional centers as operational needs dictate. Reliable personal transportation and a valid driver's license are required. This is a full-time, Monday–Friday position with 8-hour shifts scheduled between 7 a.m. and 7 p.m. Exact shift times may vary, and consistent availability during that time window is required. The starting pay range is $22–$25 per hour, commensurate with education and experience. Specialized training and certification in TMS and esketamine therapy are provided. The technician supports treatment delivery and patient care, documents sessions and concerns, assists with scheduling and administrative workflows, maintains equipment and supplies, and follows applicable clinical, safety, privacy, and compliance requirements. The role involves substantial standing and movement, occasional lifting or moving of up to 50 pounds, and safely assisting patients with mobility.

Requirements

High school diploma.
Stable and consistent work experience in fast-paced patient-care or customer-care/service roles.
Proficiency in Microsoft Office Suite and the technical aptitude to learn systems such as EMR/EHRs and CRMs.
Strong written and verbal communication skills.
Reliable personal transportation capable of supporting travel between regional sites.
Valid driver's license.
Ability to stand for extended periods and operate clinical and standard office equipment.
Ability to safely assist patients with mobility and minimize fall risks.
Ability to walk, bend, stand, or stoop for approximately 90% of the work and sit for approximately 10%.
Ability to lift, push, pull, or move up to 50 pounds.
Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
Consistent availability for Monday–Friday, 8-hour shifts scheduled between 7 a.m. and 7 p.m.
Authorization to work for any employer in the United States; the employer cannot sponsor or assume responsibility for employment visa or work authorization.

Nice To Haves

Bachelor's degree, associate degree, or equivalent clinical certification combined with at least one year of work experience.

Responsibilities

Deliver TMS or esketamine treatment according to provider protocols, including device setup, monitoring, blood pressure checks, and completion of REMS forms.
Collect Spravato Informed Consent forms and administer PHQ-9 and QIDS-SR16 rating scales to track patient progress.
Address patient discomfort during treatment using manufacturer guidance and provider orders.
Build trust with patients through empathy and reflective listening.
Document treatment sessions in the EHR and escalate concerns or incidents to management or providers.
Schedule visits, process checkout and co-pays, provide discharge instructions, and support insurance and billing workflows.
Keep equipment, medication, and supplies stocked, and properly dispose of used devices and unused medication.
Provide monthly device variance reports to management.
Answer phones, follow up with patients, and manage medical records and charting.
Keep training and certifications current and comply with company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
Travel to centers throughout the region as operational needs require.
Perform other related duties as assigned.

Benefits

401(k) savings and investment plan with company contribution.
Paid time off, including vacation and personal time for eligible non-exempt salaried employees; full-time exempt employees are eligible for Flex-PTO.
Health insurance.
Dental insurance.
Vision insurance.
Optional supplemental medical insurance.
Health savings and flexible spending accounts.
Company-paid life insurance and additional voluntary life insurance.
Company-paid short-term and long-term disability insurance.
Paid sick leave where applicable and required by state law.
Specialized training and certification in TMS and esketamine therapy.