Behavioral Health Patient Access Scheduler

Community Health Centers of the Rutland Region•Rutland Town, VT

96d•$18 - $27

About The Position

The Patient Access Center Specialist provides clerical and administrative support to ensure patients are scheduled, registered, and ready to receive care in a friendly and timely manner. The role supports patient access by answering calls, scheduling appointments, handling paperwork in the electronic medical record, and sharing information about the facility’s departments and services.

Requirements

High school diploma or equivalent required.
Microsoft Office and Electronic Health Record skills.
Minimum of one (2) years of experience in a healthcare setting, as stated in the posting.
Ability to learn new skills and adapt to change quickly.
Report to work on time and as scheduled.
Complete work in accordance with productivity metrics.
Ability to make strong decisions.

Nice To Haves

College degree or equivalent education and experience preferred.

Responsibilities

Answer phone calls using excellent customer service skills.
Schedule patients according to the designed algorithm and use nurse triage when necessary.
Scan appropriate paperwork into the Electronic Medical Record (EMR).
Work closely with each practice to ensure data items are accessible and stored in the correct standard EMR location.
Provide directory information to internal and external inquirers.
Act professionally at all times.
Maintain knowledge of the facility’s departments and available services.
Perform other duties as required.
Provide information regarding office policy and procedure.
Manage emergency situations calmly.
Interpret instructions and prepare records.
Maintain patient confidentiality.