Behavioral Health Coordinator - Orange Village & Beachwood

University Hospitals•Orange, OH

7d•Onsite

About The Position

The Behavioral Health Coordinator is a core member of a collaborative care team within University Hospitals Medical Practices. The position supports and coordinates behavioral, mental, and physical health care for patients on an assigned caseload in coordination with medical providers and, when appropriate, internal and community behavioral or mental health providers. The coordinator provides short-term counseling to patients and caregivers and offers parenting guidance and education for pediatric patients. This full-time outpatient role is based at the Minoff Health Center at Chagrin Highlands in Orange Village, with additional coverage required at a practice in Beachwood. The coordinator screens and assesses patients for common behavioral, mental health, and substance use disorders; helps patients and caregivers engage in and follow through with care; and provides education about conditions and treatment options. The role monitors treatment response and symptoms, supports medication management within scope, provides brief evidence-based behavioral interventions, facilitates referrals, and tracks outcomes and follow-up in a registry. The coordinator documents progress and recommendations in Epic and other required systems, participates in regular caseload consultations, and helps adjust care plans or connect patients with more specialized services when needed. The role requires a bachelor's degree and at least two years of experience in a health care, behavioral health, or medical setting. Experience with assessment and treatment planning, screening, and evidence-based counseling techniques is required. A master's degree and certain Ohio licenses are preferred; an Ohio RN license is also accepted. The position involves sitting, standing, lifting, and 10–15% travel.

Requirements

Bachelor's degree required.
At least 2 years of experience in a health care, behavioral health, or medical setting.
Experience with assessment and treatment planning for common behavioral or mental health and/or substance use disorders.
Experience with evidence-based counseling techniques.
Experience screening for common behavioral or mental health and/or substance use disorders.
Demonstrated ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective, professional relationships with patients and other care-team members.
Working knowledge of differential diagnosis of common behavioral or mental health and/or substance use disorders, when appropriate.
Ability to engage patients effectively in a therapeutic relationship, when appropriate.
Ability to work with patients by telephone and in person, individually and in groups.
Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common behavioral or mental health disorders, when appropriate.
Basic knowledge of psychopharmacology for common behavioral or mental health disorders within the appropriate scope of practice.
Must hold an Ohio RN license, or a qualifying Ohio social work or professional counselor license as described in the posting; the social work and counselor licenses are marked preferred.
Ability to perform work involving sitting, lifting, and standing; travel is required.

Nice To Haves

Master's degree preferred.
Ohio Licensed Social Worker (LSW or LISW) preferred.
Ohio Licensed Professional Counselor (LPC or LPCC) preferred.

Responsibilities

Support and coordinate behavioral, mental, and physical health care for patients on an assigned caseload with medical providers and, when appropriate, behavioral or mental health providers, schools, and community agencies.
Screen and assess patients for common behavioral, mental health, and substance use disorders; facilitate patient and caregiver engagement and follow-up care.
Educate patients and caregivers about common behavioral, mental health, and substance use disorders and available treatment options.
Monitor treatment response, clinical symptoms, and treatment side effects or complications in person or by telephone.
Support medication management prescribed by medical providers, including monitoring adherence, side effects, and treatment effectiveness.
Provide brief behavioral interventions using evidence-based techniques, such as behavioral activation, problem-solving treatment, cognitive behavioral therapy, and motivational interviewing.
Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments as clinically indicated or based on the caseload.
Participate in regularly scheduled caseload consultations with the psychiatric consultant, developmental psychologist, and/or medical team, and communicate treatment recommendations to the patient's medical provider.
Track patient follow-up and clinical outcomes in a registry, document encounters, and use the system to identify and re-engage patients.
Document patient progress and treatment recommendations in Epic and other required systems for sharing with treating providers.
Facilitate treatment plan changes in consultation with the medical provider and psychiatric consultant for patients who are not improving as expected or who may need more intensive or specialized care.
Facilitate clinically indicated referrals for patients or caregivers to services outside the organization, including social services, behavioral or mental health specialty care, and substance use treatment.
Develop and complete self-management plans with patients or caregivers who have achieved treatment goals and are nearing discharge from the caseload.
Provide short-term counseling and parenting guidance or education for pediatric patients and caregivers.
Perform other duties as assigned, comply with policies and standards, and protect patients' Protected Health Information.