Behavioral Health Admissions Coordinator

RHA Health Services, LLC • New Bern, NC

7d • $17 - $18

About The Position

The Behavioral Health Admissions Coordinator supports administrative operations, data management, and customer service functions. The role processes and maintains medical records, follows data-entry and billing procedures, provides financial oversight as assigned, and serves as a point of contact for internal and external stakeholders. The position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting. Travel and administrative coverage at the Wilmington office will be required when needed. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED equivalent.
• At least two years of medical office experience.
• Proficiency with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• Valid driver’s license.
• Ability to regularly lift and carry up to 15 pounds and occasionally pull at least 10 pounds.
• Ability to squat, kneel, crawl, crouch, climb, and stoop as part of regular duties.
• Ability to use hands and fingers to handle or operate objects, tools, or controls.
• Ability to stand and walk for extended periods.
• Ability to demonstrate CPR proficiency from floor level, requiring work on hands and knees, bending, standing, and lifting.
• Close, distance, and peripheral vision; ability to talk and hear. For Deaf and Hard of Hearing Programs only, employees must be fluent in American Sign Language (ASL), and the talk-and-hear requirement does not apply.

Responsibilities

• Upload paper medical records daily in required formats and document releases and disclosures.
• Generate and review reports as needed.
• Accurately enter information about individuals served, including admissions, discharges, and medical record updates.
• Follow billing protocols and required timeframes; complete and maintain service authorization entry as assigned.
• Provide caseload and authorization management reports as required by the Director.
• Answer telephones, greet visitors, assist customers, assess and communicate information about agency services, and forward messages promptly and professionally.
• Complete daily deposits when applicable; maintain petty cash funds and documentation; and secure and reconcile agency credit cards as assigned.
• Manage general building maintenance and order office supplies.
• Operate and maintain office equipment as needed.
• Perform risk management duties, including workers’ compensation, OSHA compliance, and safety inspections.
• Conduct office orientations for new employees.
• Prepare and process documents, forms, and spreadsheets.
• Handle incoming and outgoing mail, including postage and distribution.
• Participate in committees, unit meetings, and community engagements as required.
• Engage in ongoing training and professional development.
• Demonstrate flexibility and commitment to unit and consumer needs, and perform additional responsibilities as assigned.
• Travel to and provide administrative coverage at the Wilmington office when needed.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED