Admissions Coordinator (Behavioral Health)
About The Position
Skyway Behavioral Health is seeking a compassionate, organized, and detail-oriented Admissions Coordinator to serve as the first point of contact for prospective clients seeking services through its Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). The coordinator manages incoming inquiries and helps potential clients feel supported, informed, and guided through the intake process while providing customer service and administrative support. This hybrid position is based in Illinois and requires the employee to work independently from a quiet, private home workspace with reliable internet access. The scheduled hours are Monday through Friday, 11 a.m. to 7 p.m., for 40 hours per week. Work hours may vary, and the role may require responding to phone calls outside normal work hours. Skyway Behavioral Health provides whole-person, evidence-based behavioral health treatment, with a focus on addressing underlying biological, behavioral, psychosocial, developmental, systemic, and familial causes of psychiatric disorders and traumatic stress. The organization describes its culture as collaborative and committed to supporting clients, families, communities, and staff.
Requirements
- Previous customer service or client support experience, preferably in mental health care.
- Undergraduate degree in Psychology, Social Work, or a related field.
- Strong organizational skills; reliable and timely.
- Excellent customer service and interpersonal communication skills, with clear, respectful, and considerate communication.
- Fluency in reading, writing, and speaking English.
- Reliable internet access and a private workspace at home.
- Proficiency with Microsoft Word, Outlook, and Excel.
- Familiarity with electronic health record systems.
Nice To Haves
- Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
- Ability to work independently, recognize when support is needed, and ask for help.
- Ability to manage multiple priorities and respond confidently in challenging or chaotic situations.
- Alignment with Skyway values: embracing the whole person; committing to innovative, research-based programs; believing in collaboration; celebrating diversity; supporting communities through service; and viewing leadership as a privilege to elevate others.
Responsibilities
- Serve as the initial point of contact for phone, text, email, and web inquiries from prospective clients and their families.
- Provide clear, accurate, and empathetic information about treatment programs, services, and admission processes.
- Answer questions from clients and referral sources and help guide them toward appropriate care options in conjunction with the Director of Admissions.
- Follow up with client families and support people to obtain collateral information about referrals.
- Create a positive, welcoming, trauma-informed experience for prospective clients.
- Accurately enter prospective client information into the electronic health record.
- Collect client insurance information and submit it to the benefits team for verification.
- Ensure required documentation and consent forms are completed and properly filed for new clients.
- Maintain confidentiality and follow HIPAA guidelines when managing protected health information.
- Schedule initial assessments and coordinate calendars with Assessment Specialists.
- Coordinate with the admissions team to support smooth scheduling and a seamless client experience.
- Follow up with prospective clients to confirm appointments and provide information or reminders.
Benefits
- Paid time off (PTO)
- Paid holidays
- Paid floating holidays
- Paid sick time
- Paid wellness days
- Regular clinical supervision
- Collaborative professional growth and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
