Behavioral Health Admissions Coordinator

RHA Health Services • New Bern, NC

5d

About The Position

RHA Health Services is hiring a regular Behavioral Health Admissions Coordinator to support administrative operations, data management, and customer service. The position processes and maintains medical records, supports data-entry and billing compliance, and provides financial oversight as assigned. It also serves as a key point of contact for internal and external stakeholders and helps maintain a professional, efficient office environment. Travel to provide administrative coverage at the Wilmington office is required when needed.

The role requires organization, attention to detail, and the ability to multitask in a fast-paced setting. The position has no supervisory responsibilities. Starting pay is $17–$18 per hour.

Requirements

• High school diploma or GED equivalent.
• At least two years of medical office experience.
• Proficiency with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• Valid driver's license.
• For Deaf and Hard of Hearing Programs only, employees must be fluent in American Sign Language (ASL).
• Ability to regularly lift and carry up to 15 pounds and occasionally pull at least 10 pounds.
• Ability to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Ability to use hands and fingers to handle or operate objects, tools, or controls.
• Ability to stand and walk for extended periods.
• Ability to demonstrate CPR proficiency from floor level, including working on hands and knees, bending, standing, and lifting.
• Vision sufficient for close, distance, and peripheral vision; ability to talk and hear, except for Deaf and Hard of Hearing Programs.
• Pre-employment screening includes criminal background and registry checks, drug testing, education verification, and other credentialing based on position requirements.
• Proof of employment history or references may be required.
• For positions requiring transportation of individuals, proof of driver's license, driver's insurance, and vehicle may be required.

Responsibilities

• Upload paper medical records daily using required formats.
• Document releases and disclosures on the Accounting of Release and Disclosure form.
• Generate and review reports as needed.
• Enter and maintain accurate data for individuals served, including admissions, discharges, and medical record updates.
• Follow billing protocols and required timeframes.
• Complete and maintain service authorization entries as assigned.
• Provide caseload and authorization management reports as required by the Director.
• Answer telephones, greet visitors, and assist individuals served, providers, vendors, and colleagues.
• Communicate information about agency services and take and forward messages promptly and professionally.
• Complete daily deposits when applicable.
• Oversee and maintain petty cash funds with proper documentation.
• Maintain security and reconciliation of agency credit cards as assigned.
• Manage general building maintenance and order office supplies.
• Operate and maintain office equipment as needed.
• Perform risk management duties, including workers’ compensation, OSHA compliance, and safety inspections.
• Conduct office orientations for new employees.
• Prepare and process documents, forms, and spreadsheets.
• Handle incoming and outgoing mail, including postage and distribution.
• Participate in committees, unit meetings, and community engagements as required.
• Participate in ongoing training and professional development.
• Provide administrative coverage at the Wilmington office when needed.
• Perform additional responsibilities as assigned and respond flexibly to unit and consumer needs.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED