Beauty Sales - Chanel - Oak Park Mall

Nordstrom•Overland Park, KS

4d•Onsite

About The Position

As a member of Nordstrom’s Beauty Department and beauty community, the Beauty Sales employee creates personalized beauty experiences for customers and contributes to a passionate team. The role engages customers to understand their needs and maximize sales across on-trend and luxury beauty brands, including Chanel. It is suited to someone passionate about beauty trends, makeup, and skincare who can build a customer following both in-store and digitally. The employee provides makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, and supports sales and customer loyalty through in-store and digital selling. The role also involves maintaining a welcoming, inclusive, and customer-ready department; promoting appointments, events, and services; and keeping current with beauty products, trends, and industry knowledge through Nordstrom and brand-partner training.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve sales goals for in-store and digital selling, using selling tools such as text and social media.
Book appointments and drive sales for in-store Beauty events and services.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through training provided by Nordstrom and brand partners.
Manage sales, refunds, and exchanges.
Build customer loyalty by opening new Nordstrom Rewards program accounts.