Beauty Sales - Jo Malone London - Southcenter

Nordstrom•Tukwila, WA

14h

About The Position

As a member of the Nordstrom Beauty Department, the Beauty Sales employee creates personalized beauty experiences and contributes to a passionate team. The role engages customers to understand their needs and maximize sales for on-trend and luxury beauty brands. It includes makeup applications, skincare analyses, product recommendations, in-store and digital selling, and building customer loyalty. The employee is expected to stay current on beauty trends and product knowledge through Nordstrom and brand-partner training, and to maintain a welcoming, inclusive, organized, and customer-ready department.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals, with interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve sales goals for in-store and digital selling, using selling tools such as text and social media.
Book appointments and drive sales for in-store beauty events and services.
Maintain department organization and cleanliness so it remains customer-ready.
Keep current with beauty trends, products, and industry knowledge through Nordstrom and brand-partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.