Beauty Sales Leader - Prestige Beauty, Concord Sunvalley - Full Time

Macy's•Concord, CA

21h

About The Position

The Beauty Sales Leader at Macy’s drives sales, elevates the customer experience, and supports the success of the Prestige Beauty department. As an expert across multiple prestige cosmetics brands, this leader uses product knowledge and leadership skills to create a high-performing, customer-focused environment. The role includes engaging customers through personalized service, coaching Beauty Advisors toward performance goals, executing events and brand strategies, fostering client loyalty, supporting product launches, and partnering with vendors and store leadership to deliver business results. The leader sets a positive example by preparing the beauty counter, reviewing sales goals, and staying current on launches, top-performing products, and beauty trends. On the sales floor, they provide hospitality, build customer relationships, maintain a clean and shoppable space, support merchandising, communicate loyalty benefits, and collaborate with colleagues. The position requires flexible scheduling, including days, evenings, nights, weekends, and holidays, and involves regular attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability for days, evenings, nights, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to talk, lift, move, stand, and reach with arms and hands as required by the role.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach Beauty Advisors and lead by example to support performance goals and a high-performing team.
Keep the counter and sales area organized, clean, stocked, and visually appealing.
Support merchandising updates and ensure testers, signage, pricing, and displays meet standards.
Manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.