Beauty Sales Leader - Prestige Beauty, Glenbrook Square Mall - Full Time

Macy's•Fort Wayne, IN

12d

About The Position

As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. You serve as an expert across multiple prestige cosmetics brands, combining product knowledge, leadership, and a passion for beauty to create a high-performing, customer-focused environment. You lead by example through personalized customer service, coaching Beauty Advisors toward performance goals, and executing events and brand strategies to grow market share. You foster client loyalty, support product launches, and partner with vendors and store leadership to deliver business results. The role includes reviewing sales goals, new launches, best-selling products, and beauty trends; maintaining a clean, organized, shoppable counter that meets brand standards; and supporting merchandising updates and replenishment. You build lasting customer relationships through consultations, outreach, and follow-up, share loyalty benefits, and help acquire new customers by opening credit accounts. You analyze sales performance and implement strategies to improve results, plan and execute store and vendor events, resolve customer concerns, and support team education. The position requires a flexible schedule, including days, evenings, nights, weekends, and holidays, with dependable attendance and punctuality.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve performance.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach and support Beauty Advisors and lead by example in customer service and sales.
Maintain a clean, organized, and welcoming counter, including clean and stocked testers, current signage and pricing, and brand-standard displays.
Work a flexible schedule, including days, evenings, nights, weekends, and holidays, and maintain dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice