About The Position
The Beauty Sales Leader, also described as Leader, Prestige Selling, boosts sales and enhances customer service in Macy’s Beauty department. As an expert on prestige cosmetics across various brands, this colleague provides an outstanding customer experience, assists customers, and coaches colleagues. The role calls for current beauty-trend knowledge and the ability to lead others in a performance-based retail environment.
Requirements
- Demonstrated ability to lead a team by providing guidance, support, and coaching.
- Proficiency in vendor product lines and beauty trends.
- Ability to use metrics and analyze detailed reports to develop sales action plans.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work with colleagues at all levels and across departments.
- Ability to think creatively, strategically, and technically about business challenges and opportunities.
- Attention to detail in daily tasks, reports, and meeting business goals.
- Ability to collaborate with the Beauty team to drive line sales and deliver the customer experience.
- Ability to lead by example and motivate a team to reach goals.
- Ability to achieve daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
- Enthusiasm for the beauty industry and ability to provide outstanding customer service.
- Passion and a business-minded attitude for succeeding in a performance-based work environment.
- Ability to resolve customer problems constructively and with a forward-looking approach.
- Ability to manage multiple tasks in a fast-paced environment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand or walk for prolonged periods, use computers and handheld electronic equipment frequently, and perform reaching, crouching, kneeling, stooping, and climbing a ladder.
- Ability to lift and move items weighing up to 25 lbs.
Responsibilities
- Inspire teamwork to reach sales goals and elevate the customer experience.
- Support the Beauty team in driving and delivering market share events.
- Demonstrate knowledge of products and services to build rapport and customer loyalty.
- Drive sales through brand training, events, and strategies.
- Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
- Engage customers in the rewards program to build brand loyalty.
- Communicate with vendors and store leadership to execute company- and store-based events and achieve sales goals.
- Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
- Recruit, train, coach, motivate, and develop colleagues on policies and goals.
- Lead product demonstrations and peer-to-peer training.
- Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
- Follow hygiene standards and asset protection, control, and compliance procedures.
- Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
