Beauty Advisor - Prestige Beauty, Square One - Part Time

Macy's•Saugus, MA

12d•$17 - $22•Onsite

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You serve as both a product educator and beauty enthusiast, helping customers feel beautiful and confident. The role focuses on building a client base and nurturing customer relationships to meet sales goals, using innovative selling approaches and communicating with customers virtually, by phone, and in person. You provide consultations, including applying makeup and other products. This is a part-time position at Macy’s Square One location. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality.

Requirements

At least 1 year of customer service or selling experience.
Good understanding of beauty products and ability to provide expert customer guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to sell and fulfill customer orders.
Self-driven approach to learning Macy’s beauty products and trends and keeping current with training.
Ability to demonstrate and teach the use of beauty products through customer application.
Proficiency in vendor product lines and beauty trends to serve as a knowledgeable resource.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the Beauty team to drive sales and deliver the customer experience.
Passion for beauty and a business-minded attitude in a performance-based setting.
Ability to resolve customer problems constructively and with a forward-looking approach.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Enthusiasm for the beauty industry and ability to provide outstanding customer care.
Flexibility and sound judgment in ambiguous situations.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build relationships with customers by introducing beauty products and identifying their needs.
Demonstrate and teach the use of beauty products by applying them on customers.
Maintain proper display, organization, storage, and restocking of inventory.
Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
Stay current with training through Macy’s educational resources, including vendor and virtual trainings as requested.
Merchandise new arrivals, process damages and testers, and select merchandise to return to vendors.
Use point-of-sale technology and applications to support selling and fulfillment of customer orders.
Follow hygiene standards and asset protection controls and compliance procedures.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice