Beauty Advisor - Prestige Beauty, Briarwood - Part Time

Macy's•Ann Arbor, MI

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education about beauty products. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage customer relationships through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and sales goals. The role also includes maintaining an organized, shoppable sales floor and counter, keeping signage and pricing current, supporting merchandise moves, and delivering welcoming service in collaboration with colleagues. This is a part-time position at the Briarwood location. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability, including days, evenings, weekends, and holidays, is required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders; must be able to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized beauty consultations, product recommendations, demonstrations, and education, including makeup application and skincare recommendations as appropriate.
Build customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service.
Meet and exceed daily sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support teammates with honesty, care, and collaboration.
Follow customer-service practices, including greeting customers warmly, sharing loyalty benefits, and thanking customers.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice