Beauty Sales Leader - Prestige Beauty, Chesterfield Town Center - Full Time

Macy's•North Chesterfield, VA

14d•Onsite

About The Position

The Beauty Sales Leader at Macy’s leads prestige cosmetics selling across multiple brands, driving sales, elevating the customer experience, and supporting the success of the Beauty department. The role combines product knowledge, leadership, and a passion for beauty to create a high-performing, customer-focused environment. The leader sets an example through personalized customer service, coaching Beauty Advisors toward performance goals, and executing events and brand strategies to grow market share. The position also supports client loyalty, product launches, and business results in partnership with vendors and store leadership. Daily work includes preparing the counter and reviewing sales goals, launches, best-selling products, and beauty trends; serving customers with warm, personalized consultations; and maintaining clean, stocked testers, current signage and pricing, and brand-standard displays. The leader supports merchandising updates, encourages loyalty engagement, collaborates with colleagues, and works toward individual and store results. The role requires a flexible schedule, including days, evenings, weekends, and holidays, and involves frequent standing, moving, reaching, lifting, and use of computers and retail equipment.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach Beauty Advisors and lead by example to help meet performance goals.
Prepare the counter and team for customers by reviewing goals and keeping the selling space polished, organized, and welcoming.
Maintain clean, well-stocked testers, current signage and pricing, and visually appealing displays.
Support merchandising updates and foster collaboration, honesty, and care among colleagues.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.