Beauty Counter Manager - MAC - St John's Town Center

Nordstrom • Jacksonville, FL

14h

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays both a salesperson and teacher role, delivering personalized beauty experiences while maximizing sales for the assigned beauty brand. The role involves customer consultations and product recommendations, sales goal achievement through in-store and digital tools, and building customer loyalty. The manager also coordinates vendor events and promotions, maintains vendor relationships, and helps keep the department organized and customer-ready. Training on beauty trends, products, and industry knowledge is provided by Nordstrom and luxury brand partners.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped merchandise, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize business results.
• Maintain an organized, clean, customer-ready department.
• Keep current with beauty trends, products, and industry knowledge through Nordstrom and brand-partner training.
• Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), PTO accruals, and holidays, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed