Beauty Counter Manager - MAC - St John's Town Center

Nordstrom•Jacksonville, FL

2d•$22 - $23•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences and maximizing sales for the assigned beauty brand. The role combines selling and teaching in a commissioned-sales environment, with an emphasis on beauty trends and building a customer following both in store and digitally. The manager conducts makeup applications and skincare analyses, recommends products aligned with customers’ goals, and helps create a welcoming and inclusive environment. The role also supports sales goals, vendor events and promotions, customer loyalty, and the organization and cleanliness of the department. Training on products, trends, and industry knowledge is provided by Nordstrom and luxury brand partners. The position requires a flexible schedule based on business needs, including evenings and weekends. Physical demands include continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, as well as lifting items up to 10 pounds regularly and up to 25 pounds occasionally.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to meet the physical requirements of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items and lifting them overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training from Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.