Beauty Counter Manager - Gucci - South Coast Plaza

Nordstrom • Costa Mesa, CA

6d • Onsite

About The Position

The Beauty Counter Manager works in the Nordstrom Beauty Department representing Gucci, combining sales and teaching to maximize sales for the assigned beauty brand. The role creates personalized beauty experiences, builds customer relationships and a customer following in-store and digitally, and contributes to a welcoming, inclusive team environment. The position uses in-store and digital selling tools, including text and social media, and may be eligible for performance-based incentives or bonuses.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching and lifting them above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep the department organized, clean, and customer-ready.
• Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• Potential eligibility for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed