Beauty Counter Manager - Gucci - Santa Anita

Nordstrom • Arcadia, CA

2d

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences and maximizing sales for an assigned luxury beauty brand. The role combines selling and teaching, with a focus on customer service, beauty expertise, and building an in-store and digital customer following. The position also supports a welcoming and inclusive team environment, maintains the counter’s presentation, and develops strong vendor relationships.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize business results.
• Keep the department organized, clean, and customer-ready.
• Stay informed about beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
• Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.

Benefits

• Medical, vision, and dental benefits
• Retirement benefits
• Paid time away
• Life insurance
• Disability insurance
• Merchandise discount
• Employee Assistance Program resources
• Potential eligibility for performance-based incentives or bonuses
• PTO accruals and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed