Beauty Counter Manager - Clinique, Francis Scott Key - Full Time
About The Position
As a Counter Manager for Clinique at Macy’s, you will lead a team of Beauty Advisors and manage the cosmetics brand’s counter. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and attentive service tailored to customers’ beauty and style preferences. You will foster teamwork, build lasting client relationships through outreach and follow-up, and work to meet or exceed sales goals. You will analyze business performance, plan and execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee merchandising, stock replenishment, hygiene, and team performance to maintain a polished brand experience. The position requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Flexibility, sound judgment, and a passion for the beauty industry.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and support a team of Beauty Advisors while managing the Clinique cosmetics counter.
- Provide personalized customer consultations, expert product knowledge, and exceptional service.
- Build client relationships and develop business through customer outreach and follow-up.
- Review sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to improve results.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, hygiene, current signage and pricing, clean and stocked testers, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay current on product launches, best-sellers, and beauty trends, and support team education.
- Coach the team, model collaboration, and help maintain a welcoming, organized, and shoppable space.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
