Beauty Counter Manager - Clinique, Francis Scott Key - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the Clinique cosmetics brand counter. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and attentive service tailored to customers’ beauty and style preferences. The manager builds lasting client relationships through outreach and follow-up, supports the team in meeting sales goals, analyzes business performance, and plans vendor events and promotions. The role also ensures the counter is polished, organized, hygienic, appropriately stocked, and aligned with brand standards. Counter Managers collaborate with vendors and store leadership, coach team members, address customer concerns, and stay informed about product launches and beauty trends. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 lbs.; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead a team of Beauty Advisors and manage all aspects of the cosmetics brand counter.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and develop clientele through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends to support team education.
- Coach team members to deliver service, share loyalty benefits, and achieve sales goals.
- Maintain a polished, organized, shoppable counter with clean, stocked testers, current signage and pricing, and brand-aligned displays.
- Support merchandising updates and maintain an appealing customer space.
- Manage multiple priorities in a fast-paced environment while demonstrating flexibility, sound judgment, and attention to detail.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
