Retail Sales Associate, Francis Scott Key - Full Time

Macy's•Ballenger Creek, MD

2d•$17 - $20

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. Through product knowledge and customer engagement, you work toward sales goals, build trust and loyalty, and make each visit meaningful. You also help maintain a clean, organized, and inviting shopping space. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they engage customers, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, explain loyalty program benefits, and collaborate with teammates to deliver individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourceful, eager to start a new venture, and able to adapt to changing priorities.
Able to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver personalized customer service and recommendations by understanding customer needs and connecting customers with products and services.
Engage customers through warm, friendly conversations and build customer relationships.
Work toward sales goals by using customer engagement and smart selling behaviors.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.
Collaborate with colleagues and support one another to serve customers and communities.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Learn and improve continuously to contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice