Retail Commission Sales Associate - Fine Jewelry, Francis Scott Key - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of clienteling tools. You work toward sales goals while promoting loyalty and warranty programs, acquiring customers for credit accounts, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise is secure, accurately processed, replenished, organized, and presented impeccably. You collaborate with your team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They engage customers with friendly, personal service; maintain a shoppable space; process merchandise and update signs and pricing; and communicate loyalty benefits while closing each customer interaction courteously. This is a full-time role, typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Welcome customers and provide personalized service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and clienteling tools.
- Meet daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and credit account programs and acquire new customers.
- Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate signs and pricing and ensure merchandise security and asset protection compliance.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Prepare and maintain a clean, organized, and shoppable sales floor.
- Collaborate with teammates to achieve sales and operational goals.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
