Retail Commission Sales Associate - Fine Jewelry, Francis Scott Key - Full Time

Macy's•Frederick, MD

14h

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals, learn about new arrivals, best sellers, trends, and promotions, and engage customers with friendly, personalized service. They maintain a clean, organized, shoppable space through processing, presenting, storing, replenishing, and moving merchandise, as well as updating signs and pricing. They share loyalty program benefits, help customers complete their purchases, and support colleagues through collaboration and continuous improvement. This full-time role typically entails 30 or more hours per week. Schedules include weekend shifts, and availability should include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The role requires talking, lifting, moving, standing, reaching, using computers and other technology, and meeting specified physical and visual requirements.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology, cash registers, handheld equipment, and other technology to perform job functions and process transactions.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Deliver exceptional, personalized customer service and create welcoming shopping experiences in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Acquire new customers by opening credit accounts and sharing loyalty benefits; promote loyalty and warranty programs.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Maintain merchandise security, accurate stock presentation, organization, replenishment, and asset protection compliance.
Support inventory, fulfillment, merchandise moves, and special events.
Keep the sales floor clean, organized, shoppable, and prepared for customers; update signs and pricing.
Participate in vendor training and events and stay informed about new arrivals, trends, promotions, and product launches.
Collaborate with teammates to achieve individual and store results and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice