Beauty Counter Manager - Clinique, Greenwood - Full Time

Macy's•Greenwood, IN

About The Position

Macy’s Counter Manager for Clinique leads a team of Beauty Advisors and manages the cosmetics brand counter. The role combines team leadership, customer engagement, product expertise, and business management to provide personalized consultations and an exceptional brand experience. The Counter Manager builds customer relationships through outreach and follow-up, works to meet sales goals, analyzes business performance, and partners with vendors and store leadership to grow the business. The position also oversees merchandising, stock presentation, hygiene, and team performance. The Counter Manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays informed about launches, best-sellers, and beauty trends. On the sales floor, the manager provides genuine hospitality, supports merchandising, keeps testers and displays presentable, coaches the team on loyalty benefits, and helps ensure customers receive attentive service. The role requires flexibility in a fast-paced retail environment and availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of the Clinique cosmetics brand counter.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team to provide personalized service, communicate loyalty benefits, and meet sales goals.
Keep testers clean and stocked, ensure signage and pricing are current, and maintain attractive displays.
Demonstrate collaboration, honesty, care, sound judgment, flexibility, and attention to detail.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.