Beauty Counter Manager - Kiko Milano, Staten Island - Full Time

Macy's•Staten Island, NY

2d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager builds customer loyalty through outreach, follow-up, and consistent personalized service; meets and exceeds sales goals; reviews business performance; and plans vendor events and promotions. The role also partners with vendors and store leadership and oversees stock presentation, hygiene, and team performance to maintain a polished brand experience. The Counter Manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best sellers, and beauty trends. On the sales floor, the manager welcomes and assists customers, maintains clean and stocked testers and current signage, supports merchandising, coaches colleagues on loyalty benefits, and promotes collaboration and continuous improvement. The position requires flexibility in a fast-paced retail environment and availability for days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Ability to manage multiple priorities in a fast-paced environment with attention to detail, flexibility, sound judgment, and a passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead and support a team of Beauty Advisors while managing the business for a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Develop client relationships through outreach, follow-up, and personalized service.
Review daily, weekly, monthly, seasonal, and annual sales performance and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Coach the team to share loyalty benefits and help acquire new customers by opening credit accounts.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best sellers, and beauty trends to support team education.
Maintain a polished, organized, and welcoming counter and support merchandising updates.
Demonstrate collaboration, honesty, care, and continuous improvement while working toward individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice