Beauty Counter Manager - Kiko Milano, Staten Island - Full Time

Macy's•New York, NY

2d•$18 - $29•Onsite

About The Position

Macy’s is hiring a full-time Beauty Counter Manager for its Kiko Milano cosmetics brand. The Counter Manager leads a team of Beauty Advisors and manages the brand’s counter, combining team leadership, customer engagement, sales performance, and brand presentation. The role focuses on personalized consultations, expert product application and knowledge, and building lasting customer relationships through outreach and follow-up. The manager works to meet and exceed sales goals, analyzes business performance, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. The role also oversees merchandising, stock presentation, hygiene standards, and team performance. Counter Managers set a welcoming example, support team education on product launches and beauty trends, and help create a polished, shoppable customer experience. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, along with regular attendance and punctuality. Physical requirements include talking, lifting, standing, constant movement, reaching, and using computers and other technology.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing all aspects of the cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, current signage and pricing, clean and stocked testers, and stock replenishment.
Coach the team on loyalty benefits and help acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends, and support team education.
Manage multiple priorities in a fast-paced environment with attention to detail.
Model collaboration, honesty, and care while supporting colleagues and working toward individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice