Beauty Counter Manager - Kiko Milano, Temecula Promenade - Full Time

Macy's•Temecula, CA

3d•$18 - $29•Onsite

About The Position

As a Counter Manager, you lead a team of Beauty Advisors and manage the operations and performance of a specific cosmetics brand. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and a welcoming customer experience. You build long-lasting client relationships through outreach, follow-up, and consistent personalized service. You drive sales and client development by reviewing business performance, setting and pursuing sales goals, planning vendor events and promotions, and partnering with vendors and store leadership. You oversee merchandising, stock replenishment, hygiene, and brand standards, while supporting team education on product launches, best-sellers, and beauty trends. You also help acquire new customers by opening credit accounts and promoting loyalty benefits, and handle customer concerns professionally. The role requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability. The position involves frequent customer and coworker interaction, standing and moving for extended periods, lifting, reaching, and use of computers and retail technology.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and perform frequent moving, reaching, and standing.
Ability to lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, product knowledge, and expert product application.
Develop client relationships through outreach, follow-up, and personalized service.
Review and analyze daily, weekly, monthly, seasonal, and annual sales performance, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards, merchandising, hygiene, tester cleanliness and stock, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about new launches, best-sellers, and beauty trends, and support team education.
Coach team members to share loyalty benefits and provide complete, personalized customer service.
Maintain a polished, organized, and welcoming counter and support merchandising updates.
Model teamwork, honesty, care, and collaboration with colleagues.
Manage multiple priorities in a fast-paced environment and demonstrate sound judgment and flexibility.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.