Beauty Counter Manager - Kiko Milano, Temecula Promenade - Full Time

Macy's • Temecula, CA

3d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of the Kiko Milano cosmetics brand counter. The role combines team leadership, customer engagement, beauty expertise, and business management to deliver personalized consultations and a polished brand experience. The manager builds customer relationships through outreach and follow-up, drives sales and client development, analyzes business performance, and plans vendor events and promotions. The position also oversees merchandising, stock replenishment, hygiene standards, and team performance while partnering with vendors and store leadership.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

• Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
• Deliver exceptional customer service through personalized consultations, product knowledge, and expert product application.
• Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
• Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to improve business results.
• Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
• Maintain brand standards through merchandising, clean and stocked testers, hygiene, current signage and pricing, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize results.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends, and support team education.
• Coach the team to meet sales goals and deliver a consistent, personalized customer experience.
• Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed