Beauty Counter Manager - Bobbi Brown - Tysons Corner Center

Nordstrom•McLean, VA

2d•$23 - $24•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom's Beauty Department and plays a dual role as a salesperson and teacher, maximizing sales for the assigned beauty brand. The position creates personalized beauty experiences, builds customer relationships in-store and digitally, and contributes to a welcoming, inclusive team environment. The role is based at the Bobbi Brown counter in Tysons Corner Center. The manager conducts makeup applications and skincare analyses, recommends products aligned with customers' beauty goals, pursues sales goals, manages vendor events and promotions, and maintains vendor relationships. The role also includes keeping the department organized and customer-ready, learning about current beauty trends and products through training, processing sales and returns, and building customer loyalty through Nordstrom Rewards accounts.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively address customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, creating a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers' beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.