Beauty Counter Manager - Bobbi Brown - Westfarms

Nordstrom•Farmington, CT

3d•Onsite

About The Position

The Beauty Counter Manager at Nordstrom plays a dual role as a salesperson and teacher, maximizing sales for an assigned beauty brand. This role creates personalized beauty experiences, builds customer relationships in-store and digitally, and contributes to a welcoming and inclusive team environment. Ideal candidates are results-oriented, passionate about beauty trends, and comfortable in a commissioned sales environment. The role includes makeup applications, skincare analyses, product recommendations, sales goal achievement, vendor event and promotion coordination, and maintaining vendor relationships. The manager also keeps the department organized and customer-ready, stays current on beauty products and trends through training, and supports customer loyalty through sales transactions and Nordstrom Rewards accounts.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.