Beauty Counter Manager - Bobbi Brown - Westfarms

Nordstrom•Farmington, CT

5d•$23 - $24

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department serves as both a salesperson and teacher, creating personalized beauty experiences and maximizing sales for an assigned beauty brand. The role is suited to someone who is results-oriented, passionate about beauty trends, and able to build a customer following in-store and digitally. The manager provides makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, and contributes to a welcoming, inclusive environment. The role includes setting and achieving sales goals, using in-store and digital selling tools, managing vendor events and promotions, building vendor relationships, maintaining an organized and clean department, keeping current on beauty products and trends through training, and handling sales, refunds, and exchanges while building customer loyalty through Nordstrom Rewards accounts. The posted hourly pay range is $22.80–$23.70. Beauty sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to meet the physical requirements of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; and lifting items up to 10 pounds regularly and up to 25 pounds occasionally.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges.
Build customer loyalty by opening new Nordstrom Rewards program accounts.